Refund and Return Policy

Thank you for purchasing courses from Ccpdigitalmedia. We strive to provide high-quality educational content and want you to be satisfied with your purchase. Please read this policy carefully to understand our refund and return procedures.

1. Digital Products

Due to the nature of digital products, we generally do not offer refunds or returns once a course has been accessed or downloaded. However, we understand that exceptional circumstances may occur.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Technical Issues: If you experience technical issues that prevent you from accessing or using the course content, and we are unable to resolve the issue within a reasonable timeframe.
  • Course Content Issues: If the course content is significantly different from the description provided on our website, or if the content is outdated or inaccurate.
  • Duplicate Purchase: If you accidentally purchased the same course more than once.

3. Refund Request Process

To request a refund, please contact us within 14 days of your purchase date. Your request should include the following information:

  • Your name and email address
  • The name of the course you purchased
  • The date of purchase
  • A detailed explanation of the reason for your refund request
  • Any supporting documentation (e.g., screenshots of technical issues)

Please send your refund request to:

Ccpdigitalmedia
49–63 Fargate, Sheffield City Centre, Sheffield S1 2HD, United Kingdom
+44 114 308 7104

4. Refund Review and Approval

All refund requests are subject to review and approval by Ccpdigitalmedia. We will evaluate your request based on the information provided and our internal records. We may request additional information from you to help us assess your request.

We will notify you of our decision within 7 business days of receiving your refund request. If your refund is approved, we will process the refund to your original payment method within 10 business days.

5. Non-Refundable Items

The following items are non-refundable:

  • Courses that have been accessed or downloaded, unless there are technical or content issues as described above.
  • Partial completion of a course.
  • Requests made after 14 days of the purchase date.

6. Course Cancellation

Ccpdigitalmedia reserves the right to cancel a course at any time due to unforeseen circumstances, such as instructor unavailability or low enrollment. If we cancel a course, you will receive a full refund of the purchase price.

7. Contact Information

If you have any questions about our refund and return policy, please contact us at:

Ccpdigitalmedia
49–63 Fargate, Sheffield City Centre, Sheffield S1 2HD, United Kingdom
+44 114 308 7104

We appreciate your understanding and cooperation.